Last Updated: October 8, 2026
The Black & White Factory (“we”, “us”, “our”) operates the website TheBlackandWhiteFactory.com and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.
1. Information We Collect
When you browse our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:
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Name
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Billing and shipping address
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Email address
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Mobile/phone number
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Order and transaction details
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Product and size information
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Information provided when contacting customer support
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Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to operate our website and fulfil your orders.
2. How We Use Your Information
We may use your information to:
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Process and fulfil your orders
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Arrange shipping and delivery
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Process payments
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Communicate with you regarding your order
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Handle size-exchange requests and product-related complaints
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Respond to customer support enquiries
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Improve our products, website, and customer experience
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Prevent fraud and protect the security of our website
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Comply with applicable laws and regulations
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not store your complete debit card, credit card, UPI, or other payment credentials on our servers. Payment information is handled by the relevant payment service provider in accordance with its privacy and security practices.
4. Shipping Partners and Service Providers
To fulfil your order, we may share necessary information such as your name, phone number, and shipping address with delivery partners and service providers.
We only share information reasonably required to provide the requested service.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.
You may control or disable cookies through your browser settings, although some website functionality may be affected.
6. Data Security
We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Services
Our website may use third-party services such as payment processors, shipping providers, analytics services, and other technology providers.
These third parties may process information in accordance with their own privacy policies.
8. Your Information
You may contact us if you would like to know more about the personal information we hold about you or if you believe your information requires correction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
For questions regarding this Privacy Policy, please contact:
The Black & White Factory
Rutucity Richmond, Off GB Road, Kavesar,
Thane West – 400615, Maharashtra, India
Email: support@thebnwfactory.com
Phone: +91 8928007593