Last Updated: October 8, 2026
The Black & White Factory follows a made-to-order production model. Once an order is placed, it is processed for production and fulfilment.
1. Order Cancellation
Orders placed through our website cannot be cancelled after the order has been placed.
Please carefully review your product, size, shipping address, and contact details before completing your purchase.
2. Refunds
We do not offer refunds for:
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Change of mind
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Incorrect size selected by the customer
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Change in preference
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Failure to review product information before ordering
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Products purchased during sale or promotional offers
3. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 3 days from the date of delivery.
Please email:
with your order number and clear photographs of the product and the issue.
After reviewing the request, we may provide an appropriate resolution if the issue is verified.
4. Size Exchange
A size exchange may be available within 3 days from the date of delivery, subject to our Return & Exchange Policy and product availability.
Please refer to our Return & Exchange Policy for complete details.
5. Payment Processing
Payments made through our website are processed through our authorised payment gateway/service providers.
The availability of a payment method does not change the cancellation and refund conditions stated in this policy.
6. Contact Us
For questions regarding cancellation, refunds, or payment-related issues:
Email: support@thebnwfactory.com
Phone: +91 8928007593
The Black & White Factory
Rutucity Richmond, Off GB Road, Kavesar,
Thane West – 400615, Maharashtra, India